Check-in time is any time after 4 pm (not guaranteed due to high volume of occupancy). If you arrive earlier, the receptionist will be pleased to store your luggage until your room is ready.
Guest will be required to present his own valid credit/debit card upon check-in along with a valid form of identification, especially if you have already prepaid by a credit card your reservation before your arrival.
The Hotel California Aruba will make every effort to honor special requests (such as a specific floor or room number, roll-away beds, crib, etc.) upon arrival. However the availability of these items cannot be guaranteed in advance. Should you need to confirm an earlier arrival time than the hotel standard check-in time, please contact the hotel directly in advance. If you plan to arrive earlier that the hotel’s check-in time and to want to be sure you will get your room, then we suggest you to booked also the night before.
CHECK-OUT
Check-out is at midday. If you require a later check-out, please contact the receptionist before 11 AM on the day of departure and we will do our best to accommodate your request but we cannot guarantee that it would be possible. A charge may be applied depending on availability. Any delay to checked-out will result an extra night being added to the final bill. The Hotel California Aruba can accommodate guest luggage complimentary at the reception after check-out time if needed.
PAYMENT METHODS
For prepaid reservations, you have to pay in advance either by a valid credit card or by bank transfer. Please note that if the payment is done with a credit card belonging to another person who won’t be present at the hotel, we will need a written authorization send by the credit card holder with a copy of his credit card and a copy of his ID. The hotel reserves all rights to refuse the access of the room to any guests who are not able to show us the credit card he used for his prepaid reservation or if we did not received the authorization before his arrival. For non-prepaid reservations, upon arrival, you can pay cash or by a credit card number such as VISA, MasterCard, American Express.
CANCELLATION POLICY
All hotel rooms are subject to a cancellation policy depending on which kind of rates/reservation you have chosen. Upon cancellation of a reservation, the customer will be charged a certain percentage of the total price of accommodation. If canceled up to 48 hours before the date of arrival, no fee will be charged.
SMOKING POLICIES
Smoking is prohibited in all the rooms and all public areas of the Hotel. Smoking is only allowed outside the building.
Please note that guests found to be smoking in the room will be charged for a cleaning fee of $65 per day.
WIRELESS INTERNET ACCESS
Complimentary wireless internet service is offered to all guests in their rooms and all the hotel area. For login and password, please ask the reception.
PET POLICIES
Pets are not accepted in the rooms or in the common area of the Hotel
VALUABLES
If you travel with valuables, there is a safety box in your wardrobe. The Hotel is not responsible for any stolen or lost items.